Refund policy

THE MUD HAPPENS GUARANTEE

30 days, any reason, full refund — even if the dog chews it.

If the Waypoint isn't the best leash you've ever walked with, email support@ruffmile.com within 30 days of delivery with your order number and we will refund you in full. No forms, no interrogation.

HOW IT WORKS

1. Email support@ruffmile.com within 30 days of your order being delivered.
2. Tell us your order number and what went wrong.
3. We will confirm your refund. Approved refunds are returned to your original payment method within 10 business days — your bank may take a few extra days to post it.

In most cases we won't ask you to send anything back. If we do need the item returned, we will email you simple instructions first. Please don't send anything back before contacting us, as unannounced returns can't be accepted.

DAMAGED, DEFECTIVE OR WRONG ITEM

If your order arrives damaged, defective or isn't what you ordered, contact us straight away with a photo and we will make it right with a replacement or a full refund.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is being shipped into the European Union, you also have the right to cancel or return your order within 14 days, for any reason and without justification, in line with EU consumer law.

QUESTIONS

You can contact us any time at support@ruffmile.com.